Launch pricing
Transparent pricing.
No hidden charges, no surprise line items. Buyers always see the full fee breakdown before they pay. It's a platform rule, not a setting.
Free events
£0
Free events are free to host. Full stop.
- Unlimited free tickets
- QR check-in from any phone
- Every buyer becomes a contact you own
- One-tap announcements
Paid events
10% + £0.80
Per paid ticket, paid by the buyer, shown before they pay.
- Everything in Free
- Paid straight into your own Stripe account
- Takings released a few days after each event
- Audience CRM, consent capture and attribution
- Refunds and disputes handled with you
Who pays what
A £20 ticket, worked through.
The same arithmetic as checkout. Change the price to see your own numbers.
Try your usual price. Free tickets carry no fee at all.
- Buyer pays
- £22.80
- Your price + £2.80 Venore fee, shown as its own line before they pay.
- You receive
- £19.50
- Estimate: Stripe's card fee, about 1.5% + 20p (£0.50) for standard UK cards, comes out of your side. Rates vary by country.
- Fees shown before you pay
- Refund policy up front
- QR entry, no printing
- Secure checkout by Stripe
Questions
Straight answers.
Who pays the fee, the buyer or me?
The buyer. Venore's 10% + £0.80 is added on top of your price and shown as its own line before they pay. You receive your full ticket price.
Do I need to set anything up before selling?
For free events, nothing. For paid tickets you connect your own Stripe account — about five minutes, bank details and a quick identity check — and buyers pay straight into it. Venore never holds your ticket money.
When do I get paid?
Each event's takings stay in your Stripe balance until three days after the night (seven if you refund at any time), so refunds and disputes come out of the money that earned them. Then they pay out to your bank on the schedule you choose. Stripe's card fee comes out of your side and is set by Stripe for your country (about 1.5% + 20p for standard UK cards, 1.5% + €0.25 for standard EEA cards); Venore's fee is paid by the buyer. Organizers based in the UK, the US and the eurozone can sell paid tickets.
Are free events really free?
Yes. No fee on free tickets, no monthly charge, no cap on how many you host. QR check-in and audience contacts are included.
How do refunds work?
You set the refund policy per event and it is shown to buyers up front. When you refund an order, the buyer gets the ticket price back, the ticket is voided and the stock is restored; Venore's fee isn't refunded. If you cancel the event, buyers get every penny back, Venore's fee included.
Do you charge for the audience tools?
No. The contacts you earn from ticket sales, consent capture, one-tap announcements and attribution are part of the platform, not an add-on.
Student societies and community groups?
Ask us. We run reduced fees for societies and community organisers during the launch period.
Ready when you are